Top Ten Questions when booking a Mobile Massage Therapist for the first time.
Booking a mobile massage therapist to come to you for the first time can be a little daunting and leave you with lots of concerns and queries that you wish you had thought of asking about when you made the booking. This is a quick guide to help you through that process.
Click on the question to read the answer:
- 1. What area so you cover?
- 2. What hours do you work?
- 3. What do you need me to supply?
- 4. How much space do I need?
- 5. How do you like to be paid?
- 6. How much?
- 7. What is your cancellation policy?
- 8. Do you need to email me the consultation form?
- 9. How long will you be at my house?
- 10. Do I need doctors consent?
So often I get texts or emails from potential clients saying ‘Do you have an availability for tomorrow?’. That is it, no more information is supplied. As a mobile massage therapist I cannot answer that question unless I know whereabouts you live. So the first thing you need to ascertain is does the therapist cover your area, and if contacting them for the first time by text/email, let them know whereabouts you live so they can check when they are in your area.
Mobile massage therapists work various hours. If it is not clear on their business details or their website, check that they work the hours when you require a massage. For example, because I run this website, I only massage on Tuesdays, Wednesdays and Thursdays 9.30am – 6pm so I would not be the therapist for you if you wanted a massage at the weekend or evening.
Every mobile massage therapist differs in the way that they work. Some will bring towels/sheets etc and you won’t need to supply anything, others do not bring anything except the massage couch and oil. Other’s will give you the choice.
If you think you may be limited in space check how much space you need when you book. Mobile massage therapists have varying size couches and some are bigger than others. Personally I carry a larger than normal couch that is 6ft 3″ and I need to be able to get around the whole couch when I give a full body massage so I do need enough room to be able to do that.
Some massage therapists will take card payments others do not. Some will take bank transfers, cash or cheques. It is best to check before your appointment so you are prepared and not concerned about it and it ruining your lovely treatment.
Don’t forget to clarify the price. Prices may vary from their business listing details or their website due to travel fees, or discounts that may apply to you. It is always best to avoid that awkward moment when you need to pay and you are not sure how much it is.
Things happen and plans change. You don’t want to be left for a request for full payment of the treatment you haven’t had because you had to cancel and maybe left it too late to let your therapist know.
Some therapists use online forms only others will bring them when they come and visit you. If you prefer to have an online form sent to you then do ask, most will be able to accommodate you with this request.
My treatment times quoted are for the hands on treatment, so I will be at your house longer than the time quoted. This catches some clients out sometimes so I try and clarify this when they book. If I book a client for an hour’s massage, I am usually at their house for an hour and a half. This is good to know when you are fitting in your massage before the school run or other commitments.
This is not a question for everyone, but it does effect a fairly high number of my client enquiries. If you have a medical condition that you are concerned about, or recent surgery, or anything that you may think might effect your ability to have a massage, please make your therapist aware. They may need you to check that they with your doctor that it is safe for you to have a massage.
About the author:
I am Claire Masser. I am the founder of In Your Home Massage and have been a mobile massage therapist since 2014 – Claire Masser Mobile Massage. I am still actively working as a massage therapist in the Christchurch, Dorset area.
I started In Your Home Massage – the UK’s only online directory of independent mobile massage therapists – to help connect clients with mobile massage therapists as demand was increasing and therapists were struggling to be found.